Brought to you by Unique Retailing, The Outlet is an online exclusive that brings together three premium designer brands for a curated sale experience. The sale outlet includes pieces from in-house brand WILLOW and globally-recognised names Vince and Theory - all of which are distributed locally by Unique through David JOnes nationally.

All sizes shown on The Outlet are Australian sizing. Please refer to our universal size and fit guide for international size conversions.

For more personal size guidance or specific garment measurements, please do not hesitate to send us an enquiry at hello@willowltd.com.

The Outlet is available to Australian customers only. Orders are shipped using Australia Post Parcel Post Standard Service.

Orders $300 and over: Free shipping
Orders less than $300: $10 shipping

ORDER PROCESSING TIMES

Due to the high volume of orders during this sale event, please allow 3-4 business days for your order to be processed and shipped.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation e-mail with a tracking number for your parcel.

Please note: If you have an order with multiple items, they may be dispatched from different locations. In this instance, your order will be split into multiple shipments under different tracking numbers and you will receive a separate email notification for each shipment. There are no additional shipping charges applied to split orders.

If you do not receive your tracking details, please contact us at hello@willowltd.com.

Please choose wisely as all orders placed on The Outlet are considered final sale and cannot be returned unless deemed faulty.

If you believe you have received a faulty item, please contact us at hello@willowltd.com within 7 days of receiving your order.

If the item is deemed to be faulty after assessment by our team, we will work with you on a resolution.

Please note: items that are damaged as a result of wear and tear or incorrect garment care per the garment label are not considered to be faulty.

Occasionally, during a high traffic period sale such as this, there may be insufficient stock to fulfill all or part of your order.

In the event this happens, you will be notified and issued a refund to your original payment method. Please allow 3-5 business days to receive the funds into your account.

We accept Visa, Mastercard, American Express, Paypal, Shop Pay, Google Pay, Afterpay, Paypal Pay in 4 and Zip Pay.

E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.

To ensure your garments maintain their quality and longevity, please follow the care instructions provided on each label. Proper care helps preserve the fabric, colour and shape, allowing you to enjoy your pieces for years to come.

Promotions and offers can not be combined for use across the Outlet.

Please view our universal size and fit guide here. For more personal size guidance or specific garment measurements, please do not hesitate to send us an enquiry at hello@willowltd.com

AUSTRALIAN ORDERS

We deliver nationwide with Australia Post and offer free express shipping on all orders over $300.

Orders $300 and over: Free Express shipping
Orders less than $300: $10 standard shipping

INTERNATIONAL ORDERS
At this time we only offer international shipping to New Zealand using International Standard Service.

All New Zealand orders: $15 (5-10 business days)

PROCESSING TIMES

Orders are dispatched within 1-2 business days.

Orders are not dispatched over the weekend or on Australian public holidays.

Please note: orders placed during a sale or promotional period may be subject to a delay.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation e-mail with a tracking number for your parcel.

Please note: If you have an order with multiple items, they may be dispatched from different locations. In this instance, your order will be split into multiple shipments under different tracking numbers and you will receive a separate email notification for each shipment. There are no additional shipping charges applied to split orders.

If you do not receive your tracking details, please contact us at hello@willowltd.com.

INTERNATIONAL TAXES & DUTIES

International orders may be subject to tax, customs duties or other fees in their destination country. These are the responsibility of the customer. We recommend contacting your local customs office for an estimate of any potential fees.

Full-price WILLOW styles, including full-price styles purchased with a discount code or during a temporary promotion such as a Flash Sale, can be returned for a full refund, online credit note or free size exchange within Australia.

Submit your return request via our Returns Portal.

Occasionally, during a high traffic period such as a sale or promotional event, there may be insufficient stock to fulfill all or part of your order.

While we try to prevent this, if an item in your order is affected, we will notify you as soon as possible and issue a refund to your original payment method.

ACCPTED PAYMENT METHODS

We accept Visa, Mastercard, American Express, Paypal, Shop Pay, Google Pay, Afterpay, Paypal Pay in 4 and Zip Pay.

Find more information about payment methods.

GIFT CARDS

WILLOW E-Gift Cards are available for purchase here.

E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.

WILLOW E-Gift Cards can only be redeemed online at willowltd.com; they cannot be redeemed in-store, at David Jones or on davidjones.com.

CREDIT NOTES

Online credit notes are issued in the form of online gift cards ("E-Gift Cards") via e-mail and are valid for 3 years. E-Gift Cards are non-transferable, non-refundable and can only be redeemed online at willowltd.com.

E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.

15% OFF WELCOME OFFER

Offer valid on full-price items for first-time newsletter subscribers only. Offer redeemable online at willowltd.com only. Discount code is not redeemable with any other promotion. Product exclusions are subject to change. Single use per customer and cannot be used in conjunction with any other offer. Offer not redeemable in-store or at David Jones.

SALE

Please consider purchases carefully as sale items.

Items marked Archive Sale or Final Sale cannot be returned or exchanged.

WIN A $1500 WARDROBE

• One entry per person
• There will be 1 draw with 1 winner drawn on Tuesday 19th November 2024
• The winner will win 1 Gift Voucher valued at AU$1500 to redeem online at willowltd.com. The Gift Voucher will not be redeemable at David Jones or in-store.
• The winner will be notified in writing at the email address supplied by entrant when they enter the competition. The winner must respond to the email within 5 business days of the notification email being set.
• By completing the entry form, entrants opt in to receive marketing communication from WILLOW and Unique Retailing.

WILLOW & Friends Outlet Win A $500 Gift Voucher

• Entry is open to WILLOW outlet customers at Birkenhead Point and Emporium Melbourne
• One entry per person
• Entries will be drawn at random
• There will be 1 draw with 1 winner drawn per week for 4 weeks starting Tuesday 29th October
• The 4 winners will win 1 Gift Voucher each valued at AU$500 to redeem at WILLOW, Theory or Vince concessions at David Jones Elizabeth Street, David Jones Bondi or David Jones Bourke Street. The Gift Vouchers will not be redeemable online. The Gift Vouchers will be valid for 30 days from the date of issue. The entire value of the voucher must be redeemed in one purchase; any remaining balance on the voucher at the time of redemption will be forfeited and cash will not be provided in lieu.
• The winners will be notified in writing at the email address supplied by the entrant when they enter the competition. The winners must respond to the email within 5 business days of the notification email being set.
• By completing the entry form, entrants opt in to receive marketing communication from WILLOW and Unique Retailing.

Customer Care

Our Customer Care team is available Monday-Friday 9am-5pm AEST/AEDT. Contact us here.