What information do we collect?
We may collect certain types of personal information from you. Personal information is any information that can be used to identify you and may include details such as name, address, telephone numbers (including your mobile phone number), date of birth, gender, occupation and email address. We also collect transaction details relating to your purchases from us and any preferences you select as well as other personal information you disclose to us in communications between us and you.
Why we collect personal information and consequences of not providing it to us?
Generally, we collect personal information about customers and Willow Insider members to provide a range of products and services, to meet our obligations to you and to enable us to conduct our business. We also collect personal information so you can enter a competition or communicate with Willow Ltd by e-mail, telephone or writing. We collect personal information from Willow Insider members so they can receive style updates, exclusive offers and promotions, pre-sale event invitations and personalised offers based on their shopping preferences. Willow Insider members may also rate and review our products on our website.
If you do not to supply requested personal information, we may be delayed or prevented from finalising your purchase or satisfying your request or enquiry. You will not be able to join as a Willow Insider and enjoy all the benefits of the Willow Insider Program if you do not provide all requested personal information.
How do we collect and hold your personal information?
We may collect personal information in a number of ways including:
- when you join the Willow Insider Program;
- when you contact us with an enquiry;
- through our website or our mobile site when you:
- place an online order with us
- subscribe to the Willow newsletter
- enter a competition
- rate and review a Willow product
- otherwise access and/or use our website; and
- through any social media platform upon which you engage with us.
Also, we make use of “cookies” on our websites, which may collect personal information. A cookie is a small software message sent to your web browser by our web server. Your browser stores the message in a file and the message is then sent back to our servers each time your browser requests a page from our servers.
When you click on links and banners on our sites that take you to third-party websites, you will be subject to that third-party's privacy policies. While we support the protection of privacy on the internet, we cannot be held responsible for the actions of any third-party websites.
How do we use your personal information?
We collect your personal information to keep you up to date with any important changes to our website including our products and services, to notify you of special events, promotions and offers that may be of interest to you (including by email and SMS), to send you our newsletter, to respond to your queries and to help Willow Ltd manage and enhance its products and services. We also collect your personal information to allow us to manage and fulfil any orders you place with us including delivering any gifts purchased by you.
Sharing information with third parties
Willow Ltd does not sell or trade your personal information gathered online with third parties for their marketing purposes without your consent.
Willow Ltd may however disclose your personal information to:
- service providers or persons who perform functions on our behalf, for example, mailing services, distribution services, IT services, data analysis, research, advertising or consultancy services;
- organisations who are involved in a competition run by Willow Ltd;
- law enforcement agencies in relation to a suspected breach of any law;
- our professional advisers;
- regulatory authorities;
- anyone else to whom you authorise us to disclose it.
Where Willow Ltd makes such disclosures, we require these organisations to comply with the Privacy Act.
Willow Ltd may from time to time publish information on our website about certain Willow Insider members. However, this information will be limited to the Willow Insider member’s first name and/or surname, gender, and city or state of residence. Where we conduct competitions on our website, our mobile site or through social media, the terms and conditions of the competition will include their own privacy provisions.
Cross-border disclosure of personal information (Users in Australia Only)
Some of Willow Ltd’s third party contractors and service providers may perform certain services overseas and as a result your personal information may be disclosed to a recipient in a foreign country. For example, we may use a server hosted overseas to store data including you personal information or send emails to Willow Ltd customers. Under Australian privacy laws, we must take reasonable steps, in the circumstances, before personal information is disclosed to an overseas recipient to ensure that the overseas recipient does not breach Australian privacy laws in relation to that information ("the Obligation").
The Obligation does not apply if you consent to the disclosure of your personal information to an overseas recipient.
By supplying personal information to us, you consent to the disclosure of your personal information to an overseas recipient and agree that the Obligation does not apply.
How can I review my choices about receiving promotional communication?
At Willow Ltd we want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us or if you do not want your information used to enhance your shopping experience, please let us know by clicking on the unsubscribe link at the bottom of any of our communications.
How long will you keep my personal information for?
Any information that we no longer require is destroyed securely. An exception to this may be retention of the information for data analysis. However, if this occurs, the information will be retained in a form that does not allow you to be identified from that information.
How can I access my personal information?
Under the Privacy Act, you have a right to seek access to information which Willow Ltd holds about you. You also have the right to ask us to correct information about you which is inaccurate, incomplete or out of date. While Willow Ltd takes all reasonable precautions to ensure that your personal information is complete and up to date, please notify us of any changes or errors in your personal information held by us. If you are a Willow Insider member, you may access, review and update your personal information by simply logging into our website using ‘Returning Customer’ Login’. Use the ‘My Details’ form to update your details - remember to click on submit before you leave the page or logout. If you are not a Willow Insider member, you may access the information Willow Ltd holds about you by placing your request in writing and sending it to us using the contact details below. We will comply with any such request except where the Privacy Act allows us to refuse to do so.
How secure is your personal information?
We take all reasonable steps to maintain the security and integrity of your personal information and to protect your personal information from misuse, interference and loss and unauthorised access, modification or disclosure.
Online ordering security
Protecting your personal and order information is a priority at Willow Ltd and we take all reasonable measures to do so. As such we use Secure Sockets Layer (SSL) technology – Our On-line Ordering system is the industry standard for encryption technology – to protect your online order information. SSL encrypts all information including your credit card and all personal information passed from you to https://willowltd.com. Encryption provides you with security and peace of mind when your browser and local network supports the use of encrypted data transmissions. However, we suggest that you take appropriate security precautions when you access the internet via public WI-FI networks or shared computers.
Links to other websites
How can I contact Willow Ltd?
If you have any questions or complaints about how we handle your personal information, you can contact our Customer Care Team via email email@example.com. Any complaints notified to us will be considered within 21 days and responded to. We will always endeavour to resolve any complaint to your satisfaction.
National Privacy Commissioner
If you are not satisfied with the way in which we handle your enquiry or complaint, you can contact the Office of the relevant Privacy Commissioner on:
Australia: Tel: 1300 363 992 or email: firstname.lastname@example.org
New Zealand: Tel: 0800 803 909 or email: email@example.com