Size & Fit Assistance
Size Guide
Please view our universal size and fit guide here.
For more personal size guidance or specific garment measurements, please do not hesitate to send us an enquiry at hello@willowltd.com.
Returns & Exchanges
Returns
Visit our Returns page for more information on our return policy and how to initiate a return.
Exchanges
We offer free size exchanges on full priced and sale items for Australian orders. A free return shipping label will be provided. To request a size exchange, contact us at hello@willowltd.com.
Ordering & Delivery
EDIT OR UPDATE AN ORDER
If you need to edit your order in any way - including changing the shipping address - please contact us as soon as possible and we will do our very best to accommodate your request.
If you need to change the shipping address on an order after it has shipped, please contact Australia Post directly with your request.
Item availability & ORDER CANCELLATIONS
Occasionally, during a high traffic period such as a sale or promotional event, there may be insufficient stock to fulfill all or part of your order.
While we try to prevent this, if an item in your order is affected, we will notify you as soon as possible and issue a refund to your original payment method.
Shipping & Delivery
Visit our Shipping & Delivery page for more information.
Payment Options
ACCPTED PAYMENT METHODS
We accept Visa, Mastercard, American Express, Paypal, Shop Pay, Google Pay, Afterpay, Paypal Pay in 4 and Zip Pay.
Find more information about payment methods here.
GIFT CARDS
WILLOW E-Gift Cards are available for purchase here.
E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.
WILLOW E-Gift Cards can only be redeemed online at willowltd.com; they cannot be redeemed in-store, at David Jones or on davidjones.com.
CREDIT NOTES
Online credit notes are issued in the form of online gift cards ("E-Gift Cards") via e-mail and are valid for 3 years. E-Gift Cards are non-transferable, non-refundable and can only be redeemed online at willowltd.com.
E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.
Garment & Fabric Care
Care Guide
View our Care Guide here.
Promotion Terms & Conditions
15% OFF WELCOME OFFER
Offer valid on full-price items for first-time newsletter subscribers only. Offer redeemable online at willowltd.com only. Discount code is not redeemable with any other promotion. Product exclusions are subject to change. Single use per customer and cannot be used in conjunction with any other offer. Offer not redeemable in-store or at David Jones.
SALE
Please consider purchases carefully as sale items (excluding items marked Archive/Final Sale) can only be returned for an online credit note or size exchange.
Items marked Archive Sale or Final Sale cannot be returned or exchanged.
WIN A $1500 WARDROBE
- One entry per person
- There will be 1 draw with 1 winner drawn on Tuesday 19th November 2024
- The winner will win 1 Gift Voucher valued at AU$1500 to redeem online at willowltd.com. The Gift Voucher will not be redeemable at David Jones or in-store.
- The winner will be notified in writing at the email address supplied by entrant when they enter the competition. The winner must respond to the email within 5 business days of the notification email being set.
- By completing the entry form, entrants opt in to receive marketing communication from WILLOW and Unique Retailing.
WILLOW & Friends Outlet Win A $500 Gift Voucher
- Entry is open to WILLOW outlet customers at Birkenhead Point and Emporium Melbourne
- One entry per person
- Entries will be drawn at random
- There will be 1 draw with 1 winner drawn per week for 4 weeks starting Tuesday 29th October
- The 4 winners will win 1 Gift Voucher each valued at AU$500 to redeem at WILLOW, Theory or Vince concessions at David Jones Elizabeth Street, David Jones Bondi or David Jones Bourke Street. The Gift Vouchers will not be redeemable online. The Gift Vouchers will be valid for 30 days from the date of issue. The entire value of the voucher must be redeemed in one purchase; any remaining balance on the voucher at the time of redemption will be forfeited and cash will not be provided in lieu.
- The winners will be notified in writing at the email address supplied by the entrant when they enter the competition. The winners must respond to the email within 5 business days of the notification email being set.
- By completing the entry form, entrants opt in to receive marketing communication from WILLOW and Unique Retailing.
Contact Us
Customer Care
Our Customer Care team is available Monday-Friday 9am-5pm AEST/AEDT. Contact us here.