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Size & Fit Assistance

Size Guide

Please view our universal size and fit guide here.

For more personal size guidance or specific garment measurements, please do not hesitate to send us an enquiry at hello@willowltd.com.

Placing An Order

EDIT OR UPDATE AN ORDER

If you need to edit your order in any way - including changing the shipping address - please contact us as soon as possible and we will do our very best to accommodate your request.

If you need to change the shipping address on an order after it has shipped, please contact Australia Post directly with your request.

Item availability

Occasionally, during a high traffic period such as a sale or promotional event, our systems may experience stock discrepancies.

While we try to prevent this, if an item in your order is affected, we will notify you as soon as possible and present you with appropriate alternative choices.

ORDER DELAYS

We regret any inconvenience caused by delays in processing your order. During periods of high demand such as a sale or promotional event, delays may occur. If you have any concerns, please contact us at hello@willowltd.com.

Payment Options

ACCPTED PAYMENT METHODS

We accept VISA, Mastercard, American Express, Union Pay, Afterpay & PayPal.

AFTERPAY

Afterpay is an interest-free Buy Now, Pay Later payment plan service. With Afterpay, your purchase will be split into 4 payments, payable every 2 weeks.

Visit the Afterpay website for more information.

E-GIFT CARDS

Currently, WILLOW E-Gift Cards can only be redeemed online.

Garment & Fabric Care

Care Guide

View our Care Guide here.

Promotion Terms & Conditions

SPEND & SAVE

Offer valid for a limited time only on full-price items online at willowltd.com only. Minimum cart value of $495. Product exclusions are subject to change. WILLOW is not obliged to apply the offer to past or future orders outside the promotional period.

MOTHER'S DAY GIFT WITH PURCHASE

Offer is valid on any full-price purchase with a minimum spend of $295 until 12th May 2024 or while gift stock lasts. Offer is valid online at willowltd.com or in the WILLOW Emporium Melbourne boutique only. The gift-with-purchase is a Natalia Faux Fur Collar in black, valued at $150. Gift-with-purchase cannot be used in conjunction with any other offer and is not redeemable for cash. WILLOW is not obliged to include or add the gift-with-purchase to orders retrospectively. If a return is made on items placed within the order, the gift must be included in the return.

15% OFF WELCOME OFFER

Offer valid on full-price product online for first-time newsletter subscribers only. Offer redeemable online at willowltd.com only. Discount code is not redeemable with any other promotion. Product exclusions are subject to change. Single use per customer and cannot be used in conjunction with any other offer. Offer not redeemable in-store or at David Jones.

SALE

Please consider purchases carefully as items purchased on sale or during a promotional event can only be returned for online store credit unless the merchandise is proven to be faulty or wrongly received.

Please note: items marked Archive Sale or Final Sale cannot be returned or exchanged unless the merchandise is deemed faulty.

Contact Us

Customer Care

Our Customer Care team is available Monday-Friday 9am-5pm AEST/AEDT. Contact us here.

Level 2, Shop 50
287 Lonsdale Street
Melbourne, VIC, 3000
Ph: +61 3 8637 0584

Level 1
310 Bourke Street Mall
Melbourne, VIC, 3000

Chadstone Shopping Centre
Ground Floor
1341 Dandenong Road
Chadstone, VIC, 3148

Level 4, Westfield
500 Oxford Street
Bondi Junction, NSW, 2022

Level 2
86 Castlereagh Street
Sydney, NSW, 2000

All Stores

    VIC

    NSW

VIC

1

Willow Boutique- Emporium Melbourne

Level 2, Shop 50
287 Lonsdale Street
Melbourne, VIC, 3000
Ph: +61 3 8637 0584

2

David Jones - Bourke Street Mall

Level 1
310 Bourke Street Mall
Melbourne, VIC, 3000

3

David Jones - Chadstone

Chadstone Shopping Centre
Ground Floor
1341 Dandenong Road
Chadstone, VIC, 3148

NSW

4

David Jones - Bondi Junction

Level 4, Westfield
500 Oxford Street
Bondi Junction, NSW, 2022

5

David Jones - Elizabeth Street

Level 2
86 Castlereagh Street
Sydney, NSW, 2000