Brought to you by Unique Retailing, The Outlet is an online exclusive that brings together three premium designer brands for a curated sale experience. The sale outlet includes pieces from in-house brand WILLOW and globally-recognised names Vince and Theory - all of which are distributed locally by Unique.

All sizes shown on The Outlet are Australian sizing. Please refer to our universal size and fit guide for international size conversions.

For more personal size guidance or specific garment measurements, please do not hesitate to send us an enquiry at hello@willowltd.com.

Please choose wisely as all sales on The Outlet are considered final sale and cannot be returned.

If you believe you have received a faulty item, please contact us at hello@willowltd.com within 7 days of receiving your order.

If the item is deemed to be faulty after assessment by our team, we will work with you on a resolution.

Please note: items that are damaged as a result of wear and tear or incorrect garment care per the garment label are not considered to be faulty.

Full-price WILLOW styles, including full-price styles purchased with a discount code or during a temporary promotion such as a Flash Sale, can be returned for a full refund, online credit note or free size exchange within Australia.

Sale items can be returned for an online credit note or free size exchange within Australia.

Submit your return request via our Returns Portal.

The Outlet styles and styles marked Final Sale cannot be returned.

Occasionally, during a high traffic period such as a sale or promotional event, there may be insufficient stock to fulfill all or part of your order.

While we try to prevent this, if an item in your order is affected, we will notify you as soon as possible and issue a refund to your original payment method.

The Outlet is only available to customers in Australia.

Due to the high volume of orders during this sale event, please allow 3-4 business days for your order to be processed and shipped.

We accept Visa, Mastercard, American Express, Paypal, Shop Pay, Google Pay, Afterpay, Paypal Pay in 4 and Zip Pay.

Find more information about payment methods here.

We offer Afterpay, Zip Pay and Paypal Pay in 4.

WILLOW E-Gift Cards are available for purchase here.

E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.

WILLOW E-Gift Cards can only be redeemed online at willowltd.com; they cannot be redeemed in-store, at David Jones or on davidjones.com.

Online credit notes are issued in the form of online gift cards ("E-Gift Cards") via e-mail and are valid for 3 years. E-Gift Cards are non-transferable, non-refundable and can only be redeemed online at willowltd.com.

E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.

View our Care Guide here.

Offer valid on full-price WILLOW styles for first-time newsletter subscribers only. Offer redeemable online at willowltd.com only. Discount code is not redeemable with any other promotion. Product exclusions are subject to change. Single use per customer and cannot be used in conjunction with any other offer. Offer not redeemable in-store or at David Jones.

Our Customer Care team is available Monday-Friday, 9am-5pm. Contact us here. We will do our best to respond to your enquiry as soon as possible but please allow up to 2 business days.