Shipping
AUSTRALIAN ORDERS
We deliver nationwide with Australia Post and offer free express shipping on all orders over $300.
| Service | Delivery Time | Cost |
| Standard | 2-8 business days | $10 |
| Express | 1-2 business days | $15 Free for orders over $300 |
INTERNATIONAL ORDERS
At this time we only offer international shipping to New Zealand.
| Service | Delivery Time | Cost |
| Standard - New Zealand | 4-7Â business days | $15 |
PROCESSING TIMES
Orders are dispatched within 1-2 business days.
Orders are not dispatched over the weekend or on Australian public holidays.
Please note: orders placed during a sale or promotional period may be subject to a delay.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation e-mail with a tracking number for your parcel.
Please note: If you have an order with multiple items, they may be dispatched from different locations. In this instance, your order will be split into multiple shipments under different tracking numbers and you will receive a separate email notification for each shipment. There are no additional shipping charges applied to split orders.
If you do not receive your tracking details, please contact us at hello@willowltd.com.
INTERNATIONAL TAXES & DUTIES
International orders may be subject to tax, customs duties or other fees in their destination country. These are the responsibility of the customer. We recommend contacting your local customs office for an estimate of any potential fees.