All Willow online orders within Australia are sent via Australia Post Express. Parcels will require a signature upon release. We are unable to deliver to PO Boxes and Parcel Lockers. Please provide a residential or commercial address for delivery.

Estimated Delivery Times

2-4 business days (for metro regions)
5-7 business days (for regions outside metro)

Complimentary shipping is currently offered for all Willow online orders within Australia.

Please bear in mind that all delivery times are based on estimates provided by our carriers, and cannot be guaranteed. On occasions, we may see parcels delayed for reasons out of our control. Willow will not be liable for any delay in delivery in such instances.

All Willow international online orders are sent via standard delivery.

Estimated Delivery Times and Cost

10-14 business days $40

International orders may be subject to customs and clearance procedures that can cause delays beyond the original delivery estimates. Delivery dates supplied are best estimates only and are not guaranteed.

When an order shipped internationally reach their destination country, please be aware they may be subject to foreign tax, customs duties or other fees. These will be the responsibility of the customer. We recommend contacting your local customs office for an estimate of these fees.

Online orders will be dispatched within 2 business days of placing your order.

Please be aware that online orders are not processed over the weekend of on Public Holidays.

Orders placed during Sale/Promotional periods and Public Holidays may be subject to delay.

You can track your Willow online order once it has been dispatched via our shipping confirmation e-mail and from your Willow online account.

If you do not receive any tracking information, please contact our team directly here.

Please take your time whilst checking out via our website as once your order has been placed, we are unable to edit or change the order. We thank you for understanding.

If you need to change your delivery address, please contact our team straight away. We, unfortunately, cannot make any changes to your order after it has left the our premises. Contact our team directly here.