Shipping

AUSTRALIAN ORDERS

We deliver nationwide with Australia Post and offer free express shipping on all orders over $300.

Service Delivery Time Cost
Standard 2-8 business days $10

Express

1-2 business days


$15
Free for orders over $300

INTERNATIONAL ORDERS

Service Delivery Time Cost
Standard - New Zealand 4-7 business days $20

Standard - Rest of the world

15+ business days

Free

PROCESSING TIMES

Orders are dispatched within 1-2 business days.

Orders are not dispatched over the weekend or on Australian public holidays.

Please note: orders placed during a sale or promotional period may be subject to a delay.

ORDER TRACKING

Once your order has been dispatched, you will receive a shipping confirmation e-mail with a tracking number for your parcel.

Please note: If you have an order with multiple items, they may be dispatched from different locations. In this instance, your order will be split into multiple shipments under different tracking numbers and you will receive a separate email notification for each shipment. There are no additional shipping charges applied to split orders.

If you do not receive your tracking details, please contact us at hello@willowltd.com.

INTERNATIONAL TAXES & DUTIES

International orders may be subject to tax, customs duties or other fees in their destination country. These are the responsibility of the customer. We recommend contacting your local customs office for an estimate of any potential fees.

Level 2, Shop 50
287 Lonsdale Street
Melbourne, VIC, 3000
Ph: +61 3 8637 0584

Level 1
310 Bourke Street Mall
Melbourne, VIC, 3000

Chadstone Shopping Centre
Ground Floor
1341 Dandenong Road
Chadstone, VIC, 3148

Level 4, Westfield
500 Oxford Street
Bondi Junction, NSW, 2022

Level 2
86 Castlereagh Street
Sydney, NSW, 2000

All Stores

    VIC

    NSW

VIC

1

Willow Boutique- Emporium Melbourne

Level 2, Shop 50
287 Lonsdale Street
Melbourne, VIC, 3000
Ph: +61 3 8637 0584

2

David Jones - Bourke Street Mall

Level 1
310 Bourke Street Mall
Melbourne, VIC, 3000

3

David Jones - Chadstone

Chadstone Shopping Centre
Ground Floor
1341 Dandenong Road
Chadstone, VIC, 3148

NSW

4

David Jones - Bondi Junction

Level 4, Westfield
500 Oxford Street
Bondi Junction, NSW, 2022

5

David Jones - Elizabeth Street

Level 2
86 Castlereagh Street
Sydney, NSW, 2000