You are welcome to request a return within 14 days of delivery.
— Full-price and Sale items can be returned for a refund, exchange or online store credit — Items marked 'Final Sale' cannot be returned
All returned items must be unworn and in their original condition with all labels and tags still attached. Any items returned without labels or tags, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return.
Return shipping costs are the responsibility of the customer. We encourage you to return your item/s via registered post with tracking. WILLOW will not be responsible for undelivered returned items or returned items lost in transit.
To initiate a return, submit your request via the here. Returns must be posted with a tracked carrier within 7 days of approval.
Exchanges Exchanges are available to Australian customers and are offered on sizes only. To exchange styles, online store credit will be issued to you to make a repurchase.
Full-price orders are eligible for complimentary size exchanges - please contact us for a prepaid return shipping label.
Exchanges are subject to item availability at the time your exchange is processed (3-5 days after return delivery).
Faulty or Incorrect Items If you believe you have received a faulty or incorrect item, please contact us within 7 days of receipt. Items that are damaged as a result of wear and tear or incorrect garment care are not considered to be faulty.
WILLOW acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
