Please refer to our size guide to help you find the right fit.

For more personalised size guidance or specific garment measurements, please do not hesitate to send us an enquiry at hello@willowltd.com.

Occasionally, during periods of high demand such as a sale or promotional event, there may be insufficient stock to fulfill all or part of your order.

While we try our best to prevent this from occurring, if an item in your order is affected we will notify you as soon as possible and issue a refund to your original payment method.

If you need to amend your order in any way please contact us as soon as possible and we will do our very best to accommodate your request. Please note, orders that have already shipped cannot be amended or cancelled.

During periods of high demand such as a sale or promotional event, please allow an additional 2-3 days for your order to be processed and dispatched. If you have any concerns, please contact us at hello@willowltd.com.

We accept Visa, Mastercard, American Express, Paypal, Shop Pay, Google Pay, Afterpay, Paypal Pay in 4 and Zip Pay.

Find more information about payment methods here.

We offer Afterpay, Zip Pay and Paypal Pay in 4.

WILLOW E-Gift Cards are available for purchase here.

E-Gift Cards can be redeemed by entering the code in the 'Discount code or gift card' field at checkout.

WILLOW E-Gift Cards can only be redeemed online at willowltd.com; they cannot be redeemed in-store, at David Jones or on davidjones.com.

If you are eligible for online store credit, it will be issued to your customer account. If you have online store credit available to you, it will display as a payment method at checkout when you're logged into your customer account. To view your online store credit balance, log into your customer account here.

Offer valid on full-price WILLOW styles for first-time newsletter subscribers only. Offer redeemable online at willowltd.com only. Discount code is not redeemable with any other promotion. Product exclusions are subject to change. Single use per customer and cannot be used in conjunction with any other offer. Offer not redeemable in-store or at David Jones.

Prices as marked. Please consider purchases carefully as sale items (except items marked Final Sal) can only be returned for online store credit or size exchange.

Items marked Final Sale cannot be returned

Send your enquiry to hello@willowltd.com. Our Customer Care team is available Monday-Friday 9am-5pm and will endeavour to respond to your enquiry as soon as possible but please allow up to 2 business days.